Política de reembolso

At Hoop Elites, we stand behind our gear. If something’s not right with your order, we’ve made returns simple and straightforward.

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Returns – North America

• Return Method: Prepaid USPS label (we’ll email it to you)

• Return Fee: $10.50 USD deducted from your refund

• Start a Return: Message us through live chat on our site. We’ll walk you through it.

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Returns – International

• Return Method: Prepaid FedEx or DHL drop-off label

• Return Fee: $18.60 USD deducted from your refund

• Start a Return: Reach out via live chat for instructions and your label.

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Eligibility

• Items must be unworn, in original condition, with tags and packaging intact.

• All returns are inspected before approval.

• Approved refunds are sent to your original payment method within 7–10 business days after processing.

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Damaged or Defective Items

Received something damaged? Let us know ASAP via live chat. We'll fix it—whether that means a replacement, refund, or repair.

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Important Notes

• Items not meeting return criteria may be rejected.

• Keep your return tracking info until your refund is finalized.

• Still have questions? Live chat is the fastest way to reach us.